Benefits of Super Service:
- Live 24 hr emergency service 24/7/365 (NO ANSWERING MACHINES)
- Same Day Service Guarantee
- No overtime charges or Holiday Charges for planned service agreement customers
- Professional, State Licensed and Insured Service Technicians
- Authorized Factory Service provider for all Brands of equipment
- Factory Authorized Warranty service provider for all Brands of equipment (even if another contractor installed it)
- Technicians respect your property by wearing shoe covers when inside your home
- Factory authorized parts and supplies
- Follow all EPA guide lines when handing hazardous materials on your property and in your home
- Plus much, much more.
Contact us or call 1-800-240-HVAC today to find out more about Super Service.
Expect the Extraordinary.
HVAC Services, Inc. has been providing its customers superior service for more than 25 years. Our dedication to quality and customer satisfaction is unmatched. Customers should expect the service we provide to be extraordinary…we call it Super Service. Super Service is a concept that has been proven and perfected through years of experience.
So, what is Super Service?
Super Service is more than just a concept or "catch phrase"–it is a state of mind. It is backed up by core principles and implemented through the use of exacting standards.
For our customers, Super Service begins before the phone rings. When a customer calls our office, only seasoned, knowledgeable professionals, trained and dedicated to serving you and solving your HVAC needs, will answer the phone. You will never get an answering machine. HVAC Services provides same day service and support 24 hours a day, 7 days a week, 365 days a year…guaranteed.
Our customers can take comfort in the technician that arrives at their door. Every technician that we hire is carefully screened and must have completed the appropriate class work in HVAC theory. From there, the technician must successfully complete an intense and rigorous multi-year, in-house training program. He not only comes to the door with his personal experience, but also the full backing and support of the whole company…that's more than 100 years of combined experience. All of our technicians are state tested and equipped with the most modern trouble shooting equipment available.
After a thorough diagnosis, our technicians are able to provide you an estimate for repair and recommend the best course of action, based on your needs. Because of our history and broad expertise in our field, we are able to locate and acquire parts quickly and repair your system with as little down-time as possible. If parts can't be found or received promptly…then you will see us go the "extra mile." Sometimes this might means portable heaters or used parts to get you by until factory parts arrive. We will do whatever it takes, whenever it is needed…no one will care more about your problem more than HVAC Services.
If due to age or condition of equipment repairs are not feasible the technician can immediately arrange for a Trane Comfort Specialist to assist you in your new equipment choice and provide you with written estimate and proposal.
After the repair you can expect to have the best warranty available, (1) year repair warranty for planned service agreement customers and 90 days for non-planned service customers.